We love to see good reviews about our website or our business, but when we encounter something negative or opprobrious we can’t stand the sight of such things. With the rise of websites that enable consumers to post reviews, business owners sometimes find themselves in a tight spot. The business review sites enable people to post frank reviews about the businesses they have dealt with. Quite often people use this kind of platform to honestly review the business but sometimes either a frustrated customer or a wicked competitor use this platform to defame the business.
Yes it takes time to do all these videos, etc, and yes, it means you will have to ask something of your customers – like “Can you please give a review?”. But who cares? Your customers don’t have to do it do they? You don’t have to force them – just ask nicely. The better the relationship the easier it will be to get reviews but what also makes it easier is having systems and strategies in place that make it more convenient and more rewarding for your customers to give a review.
Local search is able to be a significant advantage for local companies that desire to be seen but you need to remember that consumer’s reviews have likewise become a large factor in determining local search results. Of course not every review is a positive one however the more positive reviews you have the better. The key for small business managers is to be active with online Online Reputation Management Firm.
DEPENDABILITY. Do what you say you will do. This can be tricky, because it involves a certain amount of self knowledge and self management. If you say you’ll follow up by 9 a.m. Friday, you have to know what is feasible for you to be true to your word. How long will it take you to finish a project based on other things going on? You keep your schedule and know your work habits..
In other words strive for excellence never sacrifice quality for quantity go the extra mile offer outstanding content/services make your customers/prospects Online Reputation Management feel valued and appreciated walk the talk be a thought leader….you name it!
Ask your customers to rate you. The more reviews you have the better. Search engine use reviews as a factor for showing local search results. Ask your customers to write a review for you on their preferred internet site. If you have an e-mail list of past customers utilize that and request reviews. You may be amazed at how many past customers will be more than happy to do so for you.
It’s for kids. Contrary to the perception that social media is for tweens, teens, and 20-somethings, older demographics are rapidly evolving into this space. According to analysis by iStrategyLabs, Facebook experienced 276% growth in users aged 35-54 in 2009 and is its fastest growing segment.
If you write positive posts about your product or service with content that is keyword rich, your content can easily push the negative posts out of the top 2 pages of search engines. When this is achieved, only the positive things about your product or service appear on the top two pages of a search engine. However at the same time, do not, I repeat, do not just write keyword rich content just to impress search engines. Make sure you are really committed about giving superior and exceptional customer service. This is the hallmark of search engine reputation.